Professional Services & Technology Insurance
Programmes for businesses
where expertise itself is the risk.
Professional Services and Technology Risks Are Easy to Underestimate
Professional services and technology businesses share a common challenge: their primary product is expertise, and the consequences of getting it wrong can be significant, expensive, and hard to quantify. A piece of advice that causes financial loss, a software product that fails in a client's environment, a data breach that exposes client information. These are the risks that sit at the heart of this sector.
The pace of change makes this harder. Products and services that didn't exist two years ago are now at the core of some businesses. Contractual obligations that were straightforward in a simpler environment now carry layers of liability. And the regulatory landscape, particularly around data, cyber, and financial services, continues to develop.
We understand that no two professional services and technology businesses face the same risks, and we don't treat them as if they do.
Our Approach: Understanding Your Liability Comes Before Everything Else.
The starting point for any professional services or technology business is understanding what you're actually liable for, under contract, under statute, and under common law. That means reviewing your client contracts, your terms and conditions, the services you deliver, and the data you hold. From that understanding, we build a programme that addresses your exposures.
What We Cover
Professional Indemnity
The core cover for any business that provides advice, designs, or professional services for a fee, whether you’re a sole trader, a freelancer, or an established firm. It responds to claims that your work caused a client financial loss and covers the legal costs of defending allegations, which can be substantial even when you're not at fault. The scope, retroactive date, and limit of indemnity all need careful consideration.
Technology Professional Indemnity and Products Liability
For technology businesses, PI cover needs to go beyond the standard professional indemnity policy to address losses arising from software or technology products. A combined technology PI and products policy addresses both the advice and the product liability that technology businesses carry.
Cyber and Data Loss
Professional services and technology businesses typically hold significant volumes of client data, making them an attractive target. Cover needs to address first-party costs (incident response, notification, business interruption) as well as third-party liability to clients and data subjects. Regulatory fines under UK GDPR are a specific consideration.
Contractual Liability
Professional services contracts often include indemnities, warranties, and liability caps that require careful consideration. We review the contracts you're signing and advise on whether your programme adequately reflects what you've agreed to.
Employers Liability
A legal requirement for any business with employees. In a professional services environment, EL claims can arise from stress, mental health issues, or employment disputes as much as physical injury, making how your insurer handles your claim as important as the level of cover.
Management Liability, Commercial Crime
For details on these covers and why every business needs them, see our Essential Cover page.
Speak to a specialist about your professional services & technology risks.
Whether you're a sole trader just starting out, a growing technology business, or an established professional services firm, we're happy to talk.