Claims Support
Your claim handled by our team,
not a call centre.
A Claim Is the Moment Insurance Has to Deliver
Claims support is a critical part of the service we provide. When you need to make a claim, our job is to make a positive difference to the outcome and to make the process as straightforward as possible for your business.
All claims are handled by our experienced in-house team. You won't be passed to an external handler or left to navigate the process alone.
How We Handle Your Claim
Our approach is straightforward. We work with you to understand your needs and make sure you receive the maximum benefit available under your policy. We keep you informed at each stage of the process, so you always know where things stand.
Helping You Prevent the Next One
We provide claims statistics to our clients on a quarterly basis. That information helps us identify emerging trends in your claims history and recommend practical steps that may help prevent similar incidents in the future. Over time, a well-managed claims record also has a direct impact on the terms and premiums available to you at renewal.
How to Get in Touch
If you need to make a claim or discuss a potential claim, contact your usual AE consultant in the first instance.
Call us: 02380 558200
Email: info@aeins.co.uk